This area will inform you of what to expect when ordering, and steps to take to ensure a memorable experience at your next special event.

1. Find your event by name.
   
   Events are organized in two ways on this site:
• Alphabetically in the scroll-down “Ticket Search”
• By genre: Theater/Arts, Concerts, or Sporting Events
  
  To search for all events at a particular city venue, __________?
  
  Once you select an event, you will be presented with a list of dates and city venues.
  
  
2. Select your date and city venue.
   
   A full list of tickets available will appear, displaying the quantity of seats available in a particular section and row. Prices shown are per ticket, in U.S. dollars. Unless stated otherwise, tickets are together, side-by-side. Notes may be included in the “Comments” section, providing further detail about the tickets listed.
   
   
3. Select the ticket quantity.
   
   Because inventory consists of premium seating, certain ticket groupings on this site may be limited to even-numbered ticket purchases (i.e. sold as 2 or 4 tickets together only). Please order by phone if you are interested in odd-numbered groupings (i.e. 3 or 5 tickets together.) We will be happy to work with you in meeting your seating needs and preferences whenever possible.
   
   *Please note: tickets sold in odd-numbered groupings or in larger quantities (i.e. 5 or more tickets together) may cost more per ticket.
   
   Once you select your ticket quantity and click “BUY”, the next step is to complete the secure order form.
   
   
4. Complete the order form.
   
   The order form will ask for your billing information, billing address, and shipping address. Please be sure to include a correct email address and a reliable phone number in case we need to reach you. An order confirmation will also be sent to your email.
   
   
   
   • Billing Information
     Please enter your credit card number accurately – this will avoid delay in processing your order. You will be asked to enter the 3-digit code on your credit card.
     
     
   • Billing Address
     The address you provide must match the address to which your credit card statements are sent. We cannot process an order that does not have a correct billing address match.
     
     
   • Shipping Address
     Select the shipping method you desire from the drop-down menu. See Shipping Information for descriptions. All packages are shipped via FedEx – therefore, we cannot ship to P.O. boxes.
     
     If you choose to ship to an address other than your billing address, you must complete the Shipping Authorization Form and fax it to our office (305-538-0947.)


5. Submit your order.
   
   Review your order information thoroughly and click “Submit” to confirm and send your order for processing. Be sure to verify the event name, date and location for accuracy – all orders are considered final once submitted.
   

What to do When Your Tickets Arrive

Once you receive your ticket package, be sure to check the contents carefully! Follow this checklist to ensure you received the correct tickets:

• Did you receive the correct number of tickets?
• Is the event name correct?
• Is the event date correct? See note*
• Is the location/city/venue of the event correct?
• Are your seats side-by-side? See note**
  
  *Re-scheduled events will show the old date on the ticket. For example, if you ordered tickets for a March 10 concert that was originally scheduled for January 5, but was re-scheduled due to bad weather, then the ticket will read January 5. This ticket would still be valid for the March 10 show. If you are unsure, please call our office to verify that you have the correct tickets.
  
  **Many venues number their seats in evens and odds. Therefore, ticket numbers 5, 7, 9 and 11, would be located side-by-side.
  If you find a discrepancy in the tickets you ordered, you must contact our office within 72 hours of receipt.
  
  

Order by Phone

For personalized service, please call our office at 1.800.786.8425 during business hours. One of our helpful associates will be pleased to assist you in finding excellent seats in your price range.

Associates can create customized ticket packages, send a gift certificate, explain differences in seats available and handle any orders that cannot be completed online (i.e. some odd-numbered ticket purchases)

Our business hours are as follows:
Monday-Friday 9:00 a.m. – 7:00 p.m. EST
Saturday-Sunday 10 a.m. – 3 p.m. EST