Are my tickets guaranteed?
Your credit card will not be charged until we guarantee your tickets. After you submit your order, an associate will verify that we have the exact tickets in stock. For some events, tickets may be in such high demand at once that they are sold too quickly before the website can be updated.

If the tickets you selected online are no longer available, an associate will do one of the following:

• Automatically ship you upgraded seats at no extra charge.
• Contact you with options for similar or alternate seating selections.

Is my credit card charged immediately?
Yes. After your order is submitted, one of our trained associates reviews the information for completeness and accuracy. The associate verifies the availability of the exact tickets requested. If necessary, the associate will contact you to clarify any discrepancies or offer alternate seating. The credit card is then processed and your tickets are guaranteed. If applicable, the shipping charge is deducted from the total before the card is charged.

Can I still order without using a credit card?
Yes. You may pay by money order, Western Union and Paypal.

Personal checks are accepted on a case by case basis. Arrangements can be made over the phone to have a check sent to our office via Priority Overnight delivery.

For tickets that are purchased one month or more prior to the event date, tickets may not yet be “in-hand” or available for shipment. In these cases, although the box office has not yet released the actual tickets, they are reserved and guaranteed to clients paid in full.

What if my tickets are not “in-hand”?
This means that the actual paper tickets have not yet been printed and released from the box office. It is not uncommon for a box office to wait as long as 1-2 weeks prior to the event date before releasing pre-paid paper tickets.

If you are paid in full, the tickets you ordered are guaranteed and reserved for you. We generally can provide you with an approximate date that we expect to receive tickets from the box office.

Once we receive these tickets in our office, they are shipped immediately. All tickets are guaranteed to be shipped within adequate time prior to the event date.

I should have received free shipping*. The confirmation e-mail I received shows that I paid for shipping – why?
When your order is submitted for processing, we deduct the shipping cost. Although the automated email confirmation does list the regular shipping charge, the amount actually charged to your credit card will reflect free shipping.
*Current Internet promotion is free 2-4 day FedEx shipping on orders over $299. Standard and Priority Overnight FedEx shipping receive $10 off.

Why is the signature required for delivery?
FedEx requires a signature at the time of delivery. To protect you from lost or stolen tickets, we cannot authorize delivery without a signature, and FedEx cannot leave a package unattended at your home.

Many clients deliver to their office, where a receptionist or mail room area can sign for the package. Delivery to a trusted neighbor or friend is another viable option.

Although we do not recommend it, you may choose to waive the delivery signature requirement.

How do I waive the delivery signature requirement?
You may arrange for delivery without signature by contacting FedEx directly at 1-800-GO-FEDEX. Provide the FedEx representative with your tracking number and inform them that you choose to waive the signature requirement. FedEx will then leave the package at your address (usually on the porch, front door, etc.)

Please be advised that choosing this option is a risk at your own expense. Once FedEx records a package delivered with a waived signature, we have no further recourse if the package happens to be stolen, blown away by the wind, or delivered to a wrong address.

ASCTicket.com is not authorized to waive the signature on your behalf. You must contact FedEx personally and arrange for the waiver.

Tickets

Are my tickets genuine?
ASCTicket.com guarantees every ticket sold by us to be genuine and authentic.

Will I be able to use my tickets, even if another person’s name is printed on them?
Tickets are printed by the box office, often with the name of the original purchaser (i.e. season ticket-holder’s name). The name printed on the ticket has no bearing on the ticket’s validity for entrance – you will be able to enter the venue even if your name differs.

Can I send tickets as a gift or buy a gift certificate?
Yes. Please visit Gift Services for details and instructions.

Pricing

Why did the prices on the tickets I wanted change between yesterday and today?
Due to the dynamic market, market value of tickets may change from day to day depending on demand. Prices are guaranteed when tickets are paid in full.

Why is the price printed on my ticket lower than what I paid?
At ASCTicket.com, we strive to keep our prices competitive with the market. In some cases, we may have purchased certain tickets at very high prices, which is why the price you see on our listings may also seem high. Keep in mind that the market determines prices; if supply is greater than the demand, ticket prices rise. Likewise, if demand is low, the price extended to you may be less than what is printed on the actual ticket or even what we paid to obtain them.

Much like you may “shop around” for airline tickets or hotel rates for the best prices, people often “shop around” for the best prices on event tickets. Understandably, many first-time buyers from ticket brokers are surprised to see a lower price printed on the ticket than what they paid.

However, most people are not aware that their ticket may have passed through several hands before they received it. For example, Joe bought 2 concert tickets for $200, at face value. He then sold them to his co-worker, Mary, for $260. Mary realized she could no longer attend the concert and sold the tickets to her neighbor David for $300, and so on and so forth. Therefore, the total dollar profit is actually distributed among several entities. In other words, our company paid a price higher than the price shown on the ticket in order to make it available to our clients.

Common reasons why your tickets cost more (high market value):

• Prime seat location
• Weekend events
• Popular visiting teams
• Championship games
• Opening nights
• Legends returning to the stage
• Rivalries
• “Hot” shows of the season
• Any combination of these factors will raise the price even further, as demand will be greater.

Why do tickets in the same location show different prices as listed on the website?
As a general rule, higher quality seating is usually higher priced. However, in some cases, you may see the same tickets listed on the site at different prices (for example, one set of General Admission tickets cost $50 each, and another set of General Admission tickets cost $40 each.)

This simply means that we obtained these two sets from two different sources. One source was $10 more expensive than the other. Since the ASCTicket.com website lists our entire available inventory, we list both sets of tickets and pass the savings of the lower priced tickets on to potential customers.

Sales Policy

What is your policy on returns or exchanges?
All sales are final. There are no refunds, exchanges or cancellations.

What if my event is rescheduled?
If your event is postponed or rescheduled – do not throw away your tickets! Your tickets are valid and will be honored for the new date of the event, as announced by the promoter. There are no refunds, exchanges, or cancellations for rescheduled events.

What if my event is cancelled?
If your event is officially cancelled (as announced by the performer, promoter, and/or venue,) and has not been postponed or rescheduled, you will be issued a store credit. The customer account will be issued a credit of the total amount originally charged, less shipping and handling fees. To receive store credit, the following terms must be met:

Unused tickets must be returned, in original condition, to our office via FedEx or UPS shipping within five (5) business days after the expiration of the event date or five (5) business days after the announcement of cancellation – whichever occurs earlier.
Store credit is good for six (6) months from the cancelled event date towards any future purchase with EveryTicket.com.

What do I do if I received the wrong tickets?
If you receive tickets that were not as ordered, the following steps must be taken for amendment of your order. Failure to complete any of these steps in the timeframes stated will result in forfeiture of further recourse on your behalf.

Notify us within 72 hours of receiving incorrect tickets.
Ship tickets via Overnight FedEx delivery to our office as instructed by an associate at the expense of EveryTicket.com.
As soon as the tickets arrive at our office, arrangements will be made to ensure that your original order is fulfilled correctly.
Helpful links: What to do when your tickets arrive

If I lose my tickets, can they be reprinted?
No. Once tickets are in your possession, they cannot be replaced. Please treat your tickets as if they were cash – lost or stolen tickets cannot be reprinted, reissued or refunded.